frequently asked questions
how does delivery work?
All Good Garden boxes are hand delivered to ensure your plants arrive healthy and undamaged. Plants are transported in an open-top box so their natural structure isn’t compressed or bent the way it can be in sealed shipping boxes. Mulch is delivered in separate bags so it’s easy to carry to your planting area, and the pine straw is bundled and tied for convenient handling. Once your order is placed, you will receive a follow-up email with your scheduled delivery date and any additional delivery details. Our goal is to make receiving your garden as simple and stress-free as possible so you can focus on planting and enjoying the process.
the basics
why do we only sell native plants?
Our goal is to promote the importance of native plants within our local ecosystem and to make starting a beneficial pollinator garden simple and approachable! We believe that anyone who wants to support the environment shouldn’t feel overwhelmed by the process of designing, planting, and maintaining a garden. Native plants provide essential food and habitat for pollinators, birds, and other beneficial wildlife. Because they are naturally adapted to our local climate and soil conditions, they are also more resilient and easier to care for once established. By choosing native plants, you’re creating a landscape that is not only beautiful, but environmentally responsible and supportive of long-term ecological health.
why do you only offer three garden size options?
Starting a garden can feel overwhelming, and it’s easy to take on more than you realistically have time or space to manage. We intentionally created three thoughtfully sized options to keep the process simple, achievable, and enjoyable! Each garden size is carefully designed to be a manageable weekend project, with the right quantity of plants and materials already calculated for you. Every option includes a specific number of plants arranged to create a full, layered planting bed that reflects the structure and balance of a professionally designed garden, without the stress of figuring it out yourself!
can I choose which plants go in my garden?
Yes! Good Garden is thoughtfully designed to let you personalize your garden within a clear, easy-to-follow framework. We simplify the process by providing filters that help you select plants suited to the specific conditions of your garden location. Each box includes a defined number of tall, medium, and short plants to guide your selections and ensure proper layering and balance. This allows you to choose the varieties and colors you’re most excited about while maintaining the structure and proportions of a professionally designed planting. You get the freedom to customize, without the stress of starting from scratch!
how do I know what plants will grow well in my garden?
Before selecting your plants, you’ll identify the basic conditions of your garden space, primarily how many hours of sun it receives each day and how moist the soil tends to be. Start by observing the area where you plan to install your Good Garden: Sun exposure: Does the space receive full sun (6+ hours), partial sun (4–6 hours), or mostly shade? Soil moisture: Does the soil stay consistently moist, drain quickly and stay dry, or fall somewhere in between? These two factors are the most important indicators of which plants will thrive in your space. Good Garden makes this simple by allowing you to filter plant options based on sun and moisture conditions. Once you select the conditions that match your site, you’ll only see plant choices suited to that environment. Every garden space is unique. Over time, you’ll learn how sun moves across your yard and how your soil behaves after rain. That awareness is part of becoming more confident as a gardener, and Good Garden is designed to make that learning process simple and approachable.
general
what happens if a plant I selected is not available?
Good Garden partners with regional growers, and all plant options are chosen based on varieties that are typically reliable and readily available throughout the season. However, because plants are living products and nursery inventory can change quickly, it is possible that a specific plant may occasionally be out of stock. If a plant you selected is unavailable at the time your order is prepared, we will contact you by email to let you know. We’ll provide an estimated availability date if you would prefer to wait, or we will suggest comparable native plant substitutions for you to choose from. Our goal is to make sure your garden design stays balanced while giving you flexibility in your selections.